Last revision: 25.05.2018
What personal data we collect
Personal data may be collected by the company at each stage of contacting or interacting with our visitors. Such data may include: contact details, details of your booking, stay or visit to our hotel or restaurant, participation in a loyalty programme; participation in competitions or marketing actions; data of the purchase or receipt of products or services; personal details, information about the country of residence, passport or identity document number, data and place of its issue; payment data, such as your payment card number and other card data, as well as authentication data and other billing and accounting data; information about our visitors' preferences, marketing preferences and communication method; information about vehicles that you park at our facility and opinions about our catering brands or facilities; information provided in applications for the participation in loyalty programmes or other data obtained from you or third parties.
We may also record the data of persons travelling with you, including their first and last names.
In addition, in specific cases, we collect other personal data, such as:
When conducting surveys among our visitors, we may ask to provide demographic and other personal data.
We may also use video surveillance and other security measures on the premises of our facilities, by which we may record the appearance of our visitors, persons present in general-access areas, at our hotel car park, and information about your location on the premises of our hotels and catering concepts, using electronic keys. Personal data may also be collected in relation to the services offered at our facilities, such as child care, equipment rental, transport services.
If you plan to hold an event, we collect details of the event, such as its date and time, number of guests, information about rooms, as well as, for business events, also company details (e.g. name, budget). We also collect data about guests who are members of your group or participants of your event. If you visit us as a group, we may obtain your personal data from the members of the group. After a group stay at our hotel or participation in an event, we may send you marketing materials matching your preferences, to the extent permitted by the law. We may provide your personal data to hosts of the event to the extent permitted by the law.
If you apply for a job at FFI, read the candidate privacy disclaimer in the "Career" tab on our website.
In addition to data obtained directly from you, we may also compile information about you that you provided, or using other data we collect.
Personal data from third parties we collect
Use of your personal data
We use personal data, among others, to provide and personalise services you order and expect from FFI, to offer you the expected level of services at our facilities, to manage the loyalty programme, to conduct direct marketing actions and sales promotions.
We use your personal data to implement loyalty programmes you participate in.
We may use your personal data to provide you with details of planned meetings and events.
The company may use your personal data where permitted to deliver to you newsletters and other marketing messages according to your expectations as to the form of communication. The company uses your personal data to send you messages in the course of your stay at our facilities and to confirm bookings; to send your marketing messages, organise surveys and competitions. The company may send such messages over electronic mail, traditional mail, through web advertising, social media, by phone, text messages (including by SMS or MMS) or by other methods (including over hotel TV). Upon your consent, we also use user-generated content (such as photos) from social media to send graphics advertising or publish it on our website. The company may also collect data from your payment card, which may be appended with your personal data, for FFI to verify what type of card you have, and what the issuing bank or network is.
Your personal data may be used to improve service quality as we strive for our website to be interesting and noteworthy. We also use your personal data to provide you with the expected service level in rooms and elsewhere at our hotel and catering facilities.
Personal data we make available
In order to provide you with a high service level and proper support, we may make your personal data available to our service providers and third parties as set out below:
If you visit the facilities of FFI in relation to a conference or group meeting, the data collected to host that event may be provided to the event's organisers and to guests organising or participating in such meetings or events.
The company may cooperate with other entities to provide you with products, services or offering based on your experience of our facilities. We may also make your data available as appropriate to our partners. For instance, we may act as an intermediary in transport arrangements, ticket reservation, medical appointment at the facility or assist in the provision of other services of our partners, and thus make your personal data available to them.
Personal data may be made available to third-party providers of on-site services, such as child care, DJ, decorators.
We cooperate with third-party providers which may provide services or products on behalf of the company. In justified cases, the company may make your personal data available to them. Services providers are contractually bound to protect you personal data and may not use or make your personal data available, except as provided by the law. The company may use service providers who, on its behalf, send you messages and promotional materials, including personalised Internet ads, which meet your expectations and comply with the effective laws.
We do not use cookie files to collect information. To delete or block cookies, update the settings of your web browser (Help section in your browser's menu - how to delete or block cookies). FFI bears no liability for the settings of your web browser. Advice on how to manage cookies in the various browser types is available on the website: www.allaboutcookies.org.
The term "sensitive data" refers to the information related to your ethnic origin, political views, religious or philosophical beliefs, membership of trade unions, health, sexual life or orientation, genetic information, criminal record or any biometric data that are used to uniquely identify one's identity. We do not collect sensitive data, unless they are provided by our visitors voluntarily, e.g. to improve services or satisfy your needs (e.g. an appropriate room for a disabled person).
Personal data of children
FFI does not collect personal data of persons below 18 years of age.
Links to other websites or services
Personal data protection
FFI has implemented the relevant procedures to protect the collected personal data against unauthorised access, disclosure, change or destruction, and to store correct and updated personal data according to the effective laws. The company also makes every effort for its partners, to whom it provides personal data, to exercise due care in maintaining confidentiality of your personal data. For Internet transactions, the company uses proven technology solutions that ensure the protection of personal data provided to it over the website. In objective terms, however, no Internet security or data transmission system is able to ensure full security.
Modifications and access to personal data
To the extent regulated by the law, you may demand from us information about your personal data kept by the company and, in justified cases, updating, correction and/or deletion of your personal data from our database. The company will make the required updates and modifications at the time and to the extent specified by the effective laws. Such demands should be sent in writing to: firstname.lastname@example.org
Owing to data confidentiality considerations, we send replies to such demands only to registered e-mail addresses, or such other addresses as are notified to the company.
In justified circumstances, under the effective laws, you may demand, sending us an e-mail to the address indicated above, that we stop making your personal data available to our business partners or that FFI stop using your personal data. We will examine such demands according to the applicable laws.
Personal data storage
We will destroy your personal data as soon as possible, to prevent their restoration or reconstruction.
Personal data in hard-copy format will be destroyed in a safe manner, i.e. put in a shredder, burnt or otherwise disposed of; in the case of information stored electronically, personal data will be destroyed using technical solutions so that to prevent their restoration or reconstruction in the future.
Choice - marketing messages
If you have provided us with your contact details (e-mail address, telephone number), we may use such data according to your preferences and upon your consent, to inform you about our products and services, send invitations to events by e-mail, web advertising, social media, phone, text messages (including SMS and MMS).
If you do not wish to receive marketing materials from us, you may unsubscribe at any time, sending a corresponding request to: email@example.com – your request will be examined within 10 business days.